End User Agreement

Last updated: June 3, 2026

These Terms of Service ("Terms" or "End User Agreement") are a legally binding agreement between you ("you" or "your") and Behman & Bergman Ltd, a company registered in the Republic of Latvia ("Behman & Bergman," "we," "our," or "us"), governing your use of the Krot platform and related services made available at krot.io and associated applications (collectively, the "Service" or "Platform").

You accept and agree to these Terms by:

If you do not agree to these Terms, you must not access or use the Service.

Important: Please review Sections 6 and 12, which describe how personal information is handled, and Section 8, which describes limitations of liability.

Automatic renewal: If you purchase a paid subscription, your subscription may renew for additional periods as described in your order or plan selection unless you cancel in accordance with these Terms.

We may modify these Terms (except where restricted by mandatory law) by posting updated Terms on the Website or otherwise notifying you. Changes take effect when posted or on the effective date stated in the notice, unless applicable law requires a different approach.

1. Definitions

  1. Authorized Users means your employees, contractors, or wholly or majority-owned subsidiaries who are authorized by you to use the Service in accordance with these Terms.
  2. Beta Services means features or functionality we may offer on a trial, preview, pilot, or similar basis.
  3. Business Contact Information means information about a natural person in a professional context, including name, job title, employer, and business contact details such as work email address or business phone number, made available through the Platform.
  4. Customer Data means data, files, information, text, and other content you submit to us in connection with your use of the Service. Customer Data does not include Usage Data.
  5. Customer Third-Party Systems means third-party products, systems, applications, or services that you choose to integrate with or use in connection with the Platform, such as mailbox providers or CRM tools. These are not owned or controlled by us.
  6. Documentation means usage guides and help materials we make available for the Platform, as updated from time to time.
  7. Order Form means an ordering document or in-product plan selection specifying the Service purchased by you and applicable fees.
  8. Personal Information means information relating to an identified or identifiable natural person, including terms such as "personal data" under applicable law.
  9. Platform Database means our proprietary catalogue of Business Contact Information and related business information made available through the Platform.
  10. Platform Generated Information or PGI means outputs created by you through use of the Service, such as prospect lists, segmentation results, campaign reports, or other analytics derived from your use of the Service.
  11. Services means the B2B outreach, prospecting, sequencing, mailbox, and related offerings we provide through the Platform.
  12. Subscription Fee means fees stated in an Order Form or selected plan for your subscription to the Services.
  13. Usage Data means data relating to your use of the Platform and our provision of the Platform, such as performance metrics and usage statistics. Usage Data does not include Customer Data or Personal Information.
  14. Website means krot.io and other web properties on which these Terms appear.

2. Grant of License; Ownership; Support

2.1 License to you

Subject to your compliance with these Terms, applicable law, and any Order Form, we grant you a non-exclusive, non-transferable, non-sublicensable license during your subscription term to access and use the Services solely for your internal business purposes, including to:

  1. view and use Business Contact Information made available through the Platform;
  2. communicate with persons in a professional or business context using Business Contact Information;
  3. identify prospective opportunities, research customers and prospects, and support B2B sales, marketing, recruiting, and business development; and
  4. use the Services for other appropriate B2B activities consistent with the foregoing.

Subject to your compliance with these Terms, we grant you a perpetual license to use PGI for your internal business purposes. Your license to PGI does not grant rights to our underlying data sources, methodologies, or intellectual property.

2.2 License to us

You grant us a license for the term of your subscription to host, process, and use Customer Data to provide and support the Service. You also grant us the rights reasonably necessary to operate, secure, maintain, and improve the Platform in accordance with our Privacy Policy.

2.3 Ownership

As between you and us, we own the Platform, Platform Database, Usage Data, and our intellectual property. You own Customer Data. Our names, logos, and trademarks may not be used without our prior written permission.

Feedback you provide may be used by us without restriction.

2.4 Customer Third-Party Systems

You may integrate Customer Third-Party Systems at your own risk. We are not responsible for third-party systems and may modify or discontinue integrations.

2.5 Support

We provide reasonable support during business hours (Central European Time) through in-product channels and email. We do not guarantee uninterrupted or error-free operation. We may perform maintenance and will use reasonable efforts to minimize disruption.

3. Authorized Use and Restrictions

3.1 Account setup

You must create an account to use the Service and provide accurate, current information.

3.2 Account security

You are responsible for activity under your account and must:

  1. keep credentials confidential and restrict access to authorized persons;
  2. use secure connections and reasonably maintained devices;
  3. revoke access for terminated users promptly; and
  4. notify us without undue delay of suspected compromise or security incidents affecting the Service.

3.3 Authorized Users

Only Authorized Users may access the Platform. You are responsible for their compliance with these Terms.

3.4 General restrictions

You must not, and must not permit others to:

  1. use the Service to build or improve a competing product offered to third parties;
  2. resell, sublicense, or make the Platform Database or Service available to third parties except as expressly permitted;
  3. use the Service for unlawful purposes or in violation of applicable marketing, privacy, or electronic communications laws;
  4. send false, misleading, harassing, or malicious content, malware, or spam;
  5. circumvent usage limits, access controls, or security measures; or
  6. reverse engineer, scrape, or extract the Platform except as expressly permitted in the Service.

3.5 Platform Generated Information

You must not distribute PGI to third parties in violation of applicable data protection law or these Terms, use PGI to create competing databases, or use PGI in a manner that infringes data subject rights.

3.6 Customer Data

You represent that you have the rights and authority to provide Customer Data and that our processing as permitted by these Terms and our Privacy Policy does not violate third-party rights or applicable law. Do not submit special categories of sensitive personal data unless expressly agreed in writing.

3.7 Enforcement

If we reasonably believe you violated these Terms, we may suspend or terminate access and require cessation of use of the Service and PGI obtained during the term.

4. Fees and Payment

Paid accounts are subject to the fees and billing cycle shown at purchase or in an Order Form.

  1. Payment. Fees are due as stated in your plan or invoice unless otherwise agreed. You must provide accurate billing information.
  2. Renewal. Subscriptions renew for successive periods equal to the current term unless either party gives notice of non-renewal as stated in your plan or Order Form.
  3. Late payment. Overdue amounts may accrue interest at the maximum rate permitted by law and may result in suspension.
  4. Taxes. Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for taxes other than taxes based on our net income.
  5. Refunds. Unless required by mandatory law or expressly stated in an Order Form, fees are non-refundable.

5. Term and Termination

Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice (ten (10) days for non-payment), or as otherwise required by law.

We may terminate unpaid accounts for convenience on notice. Upon termination, your right to access the Service ends and you must stop using the Platform, subject to any retention rights for PGI expressly granted in these Terms.

Sections intended to survive termination (including ownership, restrictions, fees owed, confidentiality, liability limits, and governing law) survive.

6. Representations and Warranties

Each party represents that it has authority to enter these Terms and will comply with applicable law.

You are responsible for obtaining any notices, consents, or legal bases required for your outreach, marketing, and processing of Personal Information. We provide tools to help with compliance but do not provide legal advice.

Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICE AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DATA MAY CONTAIN ERRORS OR BE INCOMPLETE. YOU ARE RESPONSIBLE FOR VERIFYING INFORMATION BEFORE RELYING ON IT.

7. Indemnification

You agree to indemnify and hold harmless Behman & Bergman, its affiliates, directors, officers, employees, and agents from claims arising out of your use of the Service, your breach of these Terms, violation of law, or Customer Data, except to the extent caused by our breach or negligence where prohibited by law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR BUSINESS, ARISING FROM THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER MANDATORY LAW.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party must protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to representatives with a need to know or as required by law.

10. Changes to the Service

We may change features, functionality, or pricing of the Service. Material changes to these Terms will be communicated as described above. Continued use after changes take effect constitutes acceptance unless mandatory law provides otherwise.

11. Data Privacy and Security

Our [Privacy Policy](/privacy) describes how we collect, use, and protect Personal Information. By using the Service, you agree to the Privacy Policy as updated from time to time.

Where required, a Data Processing Addendum is available on request for business customers.

12. Miscellaneous

  1. Entire agreement. These Terms, together with any Order Form and the Privacy Policy, constitute the entire agreement regarding the Service.
  2. Relationship. The parties are independent contractors.
  3. Assignment. We may assign these Terms. You may not assign without our written consent.
  4. Severability. If a provision is invalid, the remainder remains in effect.
  5. Waiver. Failure to enforce a provision is not a waiver.
  6. Notices. Legal notices to us: [email protected] or Behman & Bergman Ltd, Riga, Republic of Latvia. We may notify you via the Service or the contact details in your account.
  7. Beta Services. Beta Services are provided without warranties and may be discontinued at any time.
  8. Sanctions and export. You must not use the Service in violation of applicable sanctions, embargoes, or export control laws.
  9. Governing law. These Terms are governed by the laws of the Republic of Latvia, without regard to conflict-of-law rules.
  10. Disputes. Any dispute not amicably resolved within thirty (30) days shall be submitted to the exclusive jurisdiction of the courts of Riga, Republic of Latvia, unless mandatory consumer protection rules require otherwise.

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Behman & Bergman Ltd · Operator of Krot · krot.io · [email protected]